Digital Transformation with Oracle OPERA Cloud – 2024 Hotel Visionary Award Winner

Orascom Hotels Management partnered with ACT for a bold digital transformation using Oracle OPERA Cloud PMS, integrated with mobile tools and AI-driven personalization, eliminating over 30 manual processes and earning the 2024 Hotel Visionary Award.

- Operational inefficiencies and fragmented guest experiences

- High dependency on third-party distribution channels

- Over 30 manual processes slowing operations

- Lack of mobile-enabled workflows for staff

- Implemented Oracle OPERA Cloud PMS with mobile tools and AI-driven personalization

- Redesigned hotel workflows and digitized housekeeping

- Enabled Experience Ambassadors with mobile check-ins and real-time service

- Integrated proprietary booking engine to optimize direct distribution

- Eliminated over 30 manual processes across operations

- Reduced task completion times by up to 90%

- Cut room block update times by 99%

- 60% reduction in call handling time

- Won 2024 Hotel Visionary Award for Guest Experience

- First property rollout completed in just 12 days with 95%+ user satisfaction