Hospitality

    A Global Cloud Migration: Empowering a Hospitality Leader with Operational Freedom

    Mövenpick Hotels & Resorts managed over 50 properties worldwide on legacy Oracle PMS. ACT led the world's first PMS cloud migration project of its scale, migrating the entire global estate to Oracle OPERA Cloud over three years.

    Mövenpick Hotels & Resorts

    Overview

    Mövenpick Hotels & Resorts managed over 50 properties worldwide on legacy Oracle PMS. ACT led the world's first PMS cloud migration project of its scale, migrating the entire global estate to Oracle OPERA Cloud over three years.

    Challenges

    - Outdated legacy infrastructure across 50+ global properties

    - Rigid systems unable to support modern mobile workflows

    - Operational inefficiencies preventing staff from focusing on guest experience

    - Need for standardized operations and reduced costs across all properties

    Solution

    - World-first global PMS cloud migration to Oracle OPERA Cloud

    - Strategic transformation beyond a technical lift-and-shift

    - Three-year phased migration of entire global property estate

    - Mobile-enabled front desk operations for anywhere guest service

    Results

    - Unprecedented operational mobility with mobile device support

    - Enhanced workforce efficiency with real-time updates

    - Seamlessly integrated ecosystem with Oracle POS and kitchen management

    - Strategic shift from managing IT complexities to delivering guest experiences

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