Hospitality
How ACT Reduced Check-in Times by 40% for City Hotel
City Hotel, a leading urban hospitality brand, partnered with ACT to revolutionize their guest experience through smart technology integration. The project focused on implementing self-service kiosks and seamless system integration to reduce wait times and enhance guest satisfaction.
City Hotel
Overview
City Hotel, a leading urban hospitality brand, partnered with ACT to revolutionize their guest experience through smart technology integration. The project focused on implementing self-service kiosks and seamless system integration to reduce wait times and enhance guest satisfaction.
Challenges
- Long check-in queues leading to guest frustration
- Manual processes creating bottlenecks during peak hours
- Lack of integration between front desk and room management systems
- Need to modernize guest experience without disrupting operations
Solution
- Deployed self-service check-in kiosks with intuitive touchscreen interfaces
- Integrated Oracle OPERA PMS with smart room key systems
- Implemented real-time room status synchronization
- Mobile check-in option for guests to bypass lobby entirely
Results
- 40% reduction in average check-in time
- Guest satisfaction scores increased by 28%
- Staff redeployed to provide personalized concierge services
- Peak hour congestion eliminated with smart queue management